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AI phone agents for dental practices

Support your team. Keep the next step clear.

Keep watching here, or book a demo.

The offer and recorded evidence 1:40

See how agreed call workflows can support your team during busy periods and after hours. Watch both full recorded demonstrations below.

English captions are already visible in the films. Use fullscreen for a larger view. Transcripts are provided below.

Read the full transcript (English)
Your receptionist is mid-conversation when another patient calls. They need a check-up. Your team is already helping someone. After closing, the desk is quiet. The caller still needs an answer. FlowAudit builds AI phone agents around the calls your practice agrees they can handle. One caller gets a clear next step. The other request is acknowledged and kept for your team. Here is a recorded new-patient enquiry. Hiya. I just wanted to ring in and book an appointment. Thanks. Can you please tell me if this is for you or someone else? It's for me. I'm a new in the area. I want to, you know, register with the dentist and then get checked up as well. Got it. Are you looking for a new patient checkup appointment? The first available appointment this afternoon is at 2.30 or 3 in the afternoon or 3.30. Which one works for you? Can we do 3 o’clock? And the confirmed booking, shown in a still from the recording. Your new patient checkup appointment is booked for Wednesday, the 7th of October at 3 in the afternoon. These are selected excerpts. You can watch both full demonstrations below. Your practice sets the limits: which appointments, which questions, and when a person takes over. Clinical judgement stays with your team. We assess your scheduling, forwarding and patient-data requirements, then agree scope and investment. Configuration is tested with your team. Activation follows your approval. Book a fifteen-minute demo for your practice. Bring the person who can approve the project. We will assess how your team handles calls, the setup you need, and the investment. Then we will agree a useful next step.

FlowAudit builds AI phone agents that support your team through agreed workflows. See the recorded booking, then assess the fit for your practice.

For dental practices, multi-location groups and DSOs. US first, with UK and Canada enquiries welcome.

02The genuine recording

Hear the call. Examine the booking.

The complete recorded routine demonstration: a new-patient enquiry, appointment choices and a Google Calendar booking. Privacy beeps and edited labels are retained. This is product evidence, not a customer result.

New-patient enquiry and booking

Recorded evidence 1:31

The routine example shows a conversation, offered appointment times and a Google Calendar booking. It is a demonstration, not a customer result.

English captions are already visible in the films. Use fullscreen for a larger view. Transcripts are provided below.

Read the full transcript (English)
# routine-demonstration [Phone ringing] Thanks for [Privacy beep] I'm Liv, how can I help? Hiya, I just wanted to ring in and book an appointment. Thanks, can you please tell me if this is for you or someone else? It's for me, I'm new in the area, I want to register with the dentist and then get checked up as well. Got it, are you looking for a new patient check-up appointment? Also, do you have a day or time that suits you best? Ideally today, if we could do later on today, that'd be great and yeah, this would be a new patient check-up. The first available appointment this afternoon is at 2.30 or three in the afternoon or 3.30. Which one works for you? Can we do three o'clock? Thanks, may I have your full name and the best phone number to reach you on please? Yeah, my name is Tristan Adams and the best number to reach me on is this one. [Contact detail privacy beep] [Contact detail privacy beep] Your new patient check-up appointment is booked for Wednesday, the 7th of October at 3pm. The team has all your details and looks forward to seeing you then. Is there anything else I can help with? No, that would be all. Thank you. Bye-bye.

A call about a child’s toothache

Recorded evidence 2:42

The complete second recorded call concerns a child’s toothache. It shows the recorded conversation, not evidence of validated clinical triage or a completed emergency handoff.

English captions are already visible in the films. Use fullscreen for a larger view. Transcripts are provided below.

Read the full transcript (English)
Thanks for calling Ace Dentist. I'm Liv. How can I help? Hi, Liv. I need to book an appointment for my son. He's got a toothache he's been complaining about. And yeah, he just needs an appointment ASAP. Is your son experiencing any swelling, uncontrolled bleeding, trauma or trouble breathing or swallowing? No, no, none of that. Just he's complaining about his toothache is causing him a headache and things of that nature. I just want to get him checked out, make sure it's nothing too serious. Is this your son's first visit with us or has he been to the practice before? It will be his first time. Thanks. May I have your son's full name and the best phone number to reach you on? His name is Malachi, Malachi Adams. Best phone number to reach you on? [Contact detail privacy beep] Do you have a preference for a day or time for the appointment? Morning, afternoon or any time? I mean, it's pretty bad. He's been complaining. Is there any slots for today? Back in the evening, maybe. There are no regular appointment slots left today, but I do have some emergency slots tonight with an emergency call out surcharge. I can offer 9 .30, 10 in the evening or 10 .30. Does any of those times work for you? Yeah, we can do 9 .30. 9 .30 works. Thanks. Is your email address available or would you prefer not to provide it? I prefer not to provide it. I don't think it's necessary. Confirm. I have booked a new urgent dental assessment appointment for Malachi. Malachi Adams on Tuesday, the 6th of October at 9 .30 in the evening with the emergency call out surcharge. [Contact detail privacy beep] Is that all correct? Yep, that's all right. Thank you. The appointment is all set for Tuesday, the 6th of October at 9 .30 in the evening. The team has everything they need. Thanks for calling Ace Dentists and I hope Malachi feels better soon.
More detail: walkthrough and executive overview

Recorded evidence 5:00

The routine example shows a conversation, offered appointment times and a Google Calendar booking. It is a demonstration, not a customer result.

English captions are already visible in the films. Use fullscreen for a larger view. Transcripts are provided below.

Read the full transcript (English)
When a patient calls your practice, your team may already be helping someone at the desk, taking another call, or finishing for the evening. The patient still needs an answer. And an appointment inquiry can end before anyone has had a useful conversation. Flow Audit is an AI phone agent configured around your practice. In the recorded demonstration you'll see, it handles an appointment inquiry, offers available times, and creates a booking in a connected calendar. It supports your front desk with agreed call workflows and human handoffs. If that could help your practice, book a fifteen-minute walkthrough. We'll discuss your requirements, the investment, and whether you're ready to move forward. Start with your own call records. What happens during busy periods, at lunch, and after closing? How many callers are reached later, how many book, and how many attend? Those are different measures. A missed call is not automatically a lost patient. For illustration only, suppose five additional appointments were attended, each with an assumed gross value of one hundred and fifty dollars. That's seven hundred and fifty dollars in gross appointment value, before costs. These are hypothetical inputs, not Flow Audit's results or a forecast. Actual revenue depends on attendance, treatment, collection and your practice's circumstances. Use your own figures to judge the opportunity. Here's a recorded demonstration using Google Calendar. A new patient wants to register and arrange a checkup. Listen as the agent clarifies the request, offers appointment times, and confirms the selected booking. This recording includes short privacy beeps and edited demonstration labels. [Phone ringing] Thanks for [Privacy beep] I'm Liv, how can I help? Hiya, I just wanted to ring in and book an appointment. Thanks, can you please tell me if this is for you or someone else? It's for me, I'm new in the area, I want to register with the dentist and then get checked up as well. Got it, are you looking for a new patient check-up appointment? Also, do you have a day or time that suits you best? Ideally today, if we could do later on today, that'd be great and yeah, this would be a new patient check-up. The first available appointment this afternoon is at 2.30 or three in the afternoon or 3.30. Which one works for you? Can we do three o'clock? Thanks, may I have your full name and the best phone number to reach you on please? Yeah, my name is Tristan Adams and the best number to reach me on is this one. [Contact detail privacy beep] [Contact detail privacy beep] Your new patient check-up appointment is booked for Wednesday, the 7th of October at 3pm. The team has all your details and looks forward to seeing you then. Is there anything else I can help with? No, that would be all. Thank you. Bye-bye. You can see the appointment in the calendar and the recorded request. That's the workflow this example demonstrates. Your scheduling system, appointment types and forwarding arrangements still need checking. Compatibility is assessed and tested for your practice; it isn't a promise that every system connects. Some calls need different rules. In this second recorded example, the agent asks about warning signs, and the caller answers. Is your son experiencing any swelling, uncontrolled bleeding, trauma, or trouble breathing or swallowing? No, none of that. Just that he's complaining about his toothache, it’s causing him a headache and things of that nature. I just wanna get him checked out and make sure it's nothing too serious. That question is not evidence of a clinically validated triage service or a completed emergency handoff. Your practice approves escalation instructions and human handoffs before activation. The agent supports your team within agreed rules; it doesn't replace clinical judgment. Privacy, patient-data and security requirements must also be resolved for your setup. We confirm a deliverable scope, explain the investment and agree the implementation requirements. If those are clear and you're ready to proceed, an agreement and initial payment start configuration. We then configure the workflow, test it with your team, and activate forwarding only after your approval. Unresolved compatibility or review requirements are conditions to settle before proceeding. Book your fifteen-minute Flow Audit walkthrough. Bring the practice owner or someone authorized to purchase. You'll already have seen the demonstration, so the call focuses on your practice: the relevant workflow, requirements, scope and investment. If it's the right fit, we'll discuss getting your configuration started. For a larger group, we can identify the approvals and next decision needed. Book your walkthrough below.

03Follow the call

A visible path from enquiry to confirmation.

The recorded sequence

Explanation of the recording

A new patient asks for an appointment.

Starts with
A routine check-up request
Shown in the recording
The appointment type and preferred time are discussed.

Your practice defines the supported appointment types.

For practice owners

Support the front desk. Keep the practice involved.

Discuss busy periods, closed hours and the routine calls your team wants help with. Start with a scope you can assess directly.

For groups and DSOs

Agree the location rules before discussing scale.

Bring operations, systems and purchasing stakeholders into the conversation. A wider rollout needs verified compatibility, location-specific instructions and a clear approval owner.

04What the engagement involves

A defined scope. An accountable next step.

01

Define the calls

Agree the appointment types, opening hours, forwarding route and situations that need your team.

02

Configure and test

Test your approved instructions and the agreed calendar connection with representative calls before activation.

03

Approve the setup

Your practice reviews the behaviour, limits and handoff arrangements. Activation follows your approval.

05Built around your decision

The right questions, for the people doing the work.

Owners & partners

Assess a paid, configured service against your own call records and capacity. Understand the scope, recurring costs and approval conditions before deciding.

Practice managers

Review what your team supplies, what stays with a person and how exceptions reach the practice. Bring the questions from your front desk and the person who approves the purchase.

Operations, groups & DSOs

Start with one defined workflow and location scope. Identify systems, security, clinical governance and purchasing owners before planning a wider rollout.

Group and DSO rollout: what needs agreeing

A scoped rollout, with named approvers

Identify the initial locations, central versus local call rules, systems and access permissions, reporting needs, data requirements, support ownership and rollout acceptance tests. Any wider deployment follows verified compatibility and location-specific approval. We do not claim centralised multi-location routing, enterprise integrations or group reporting from the single-calendar example.

The first 15 minutes can identify fit, unresolved requirements and the next decision. Security, procurement and clinical-governance reviews may need additional meetings before a purchase can proceed.

Before we talk

The operational details.

Something specific to your business? Bring it to the call.

Can we keep our number and choose when calls are forwarded?

Bring your phone-provider details. Number ownership, forwarding options, busy-period coverage and after-hours routing must be checked with your provider and tested. Do not change forwarding until the agreed setup is approved. We do not promise that every phone service supports the same options.

What calls and appointment changes are supported?

The recording demonstrates a new-patient check-up enquiry and booking in Google Calendar. Appointment types, opening hours and calendar access are agreed for your practice. Cancellations, rescheduling, insurance questions, payments and other workflows are not established by this recording; assess and test each requested workflow before including it in scope.

How will we judge call quality and patient experience?

Listen to the recording, then agree representative test calls with your team. Review wording, pronunciation, appointment accuracy, interruptions, unclear requests and the path to a person. Confirm language needs, AI disclosure and accessibility requirements for your setup. No satisfaction score, response-time guarantee or universal language support is established here.

Who handles exceptions or a failed connection?

Name the practice contact, approved handoff route and fallback for unavailable staff or scheduling systems in the written scope. Test those cases before activation. The recordings do not prove completed live transfers or uninterrupted service. Clinical decisions remain with the practice and its clinicians.

Are calls recorded, and who can access or delete data?

The existence of a recorded demo does not establish a production recording policy. Resolve recording consent, data locations, suppliers, access roles, retention, deletion and any required agreements for your setup before proceeding. US HIPAA or BAA requirements need an actual vendor and contractual review; this page makes no compliance assurance. Do not submit patient data through this site.

How long does setup take, and what does our team approve?

Timing is quoted after requirements and dependencies are understood. Your team supplies approved call rules, scheduling access and escalation contacts, then reviews routine calls and exceptions. Agreement and initial payment start configuration. Activation follows successful agreed tests and practice approval. There is no fixed launch deadline or automatic activation promised here.

What will pricing, contract terms and support include?

The fit assessment leads to a scoped quote. Set out setup and ongoing charges, call allowances or overages, locations, connectors, testing, support hours, monitoring, change requests, contract length and cancellation or ownership terms in writing before purchase. These are items to agree, not unlimited inclusions. No trial, refund, revenue guarantee or fixed public price is offered here.

What reporting or results should we expect?

Agree the reporting you need and verify its availability in scope. A calendar booking is not an attended appointment or collected revenue. Use your own call and appointment records to establish a baseline and separate enquiries, bookings, attendance and receipts. There are no verified customer outcome statistics or production reporting dashboard demonstrated on this page.

06The working relationship

See it work. Approve it. Then activate it.

A clear path from an example to an agreed, tested setup. Payment starts scoped work; activation follows approval.

  1. 01

    Scope

    Agree the problem, requirements and commercial terms.

  2. 02

    Configure & test

    Build the agreed setup. Test everyday cases and exceptions.

  3. 03

    Approve

    Review the behaviour, responsibilities and limits together.

  4. 04

    Activate & support

    Release after approval, with a named owner and support scope.

Understand the process

Before we talk

Good questions. Clear answers.

Something specific to your business? Bring it to the call.

Will it work with our scheduling system?

The recording shows a Google Calendar booking example. Compatibility with your actual scheduling or practice-management system must be assessed and tested. We do not claim universal integration.

Does this replace our reception team?

The scope is designed around your team. We discuss which calls it could handle and which should remain with a person, including how exceptions are passed on.

What happens with an urgent or unusual call?

We agree practice-approved instructions and escalation arrangements during configuration. The demonstration is not evidence of validated clinical triage, medical advice or a completed emergency handoff.

How do configuration and payment work?

The fit assessment leads to an agreed scope and quote. Agreement and initial payment start configuration. The system is tested and approved by your practice before patient-facing activation.

Can a group start with one location?

We can scope an initial location before discussing a wider rollout. Each location’s rules, systems and approvals are assessed. Group procurement may require further technical and commercial meetings.

How are patient-data requirements handled?

Data access, suppliers, retention and contractual requirements need review for the actual setup. Do not send patient details through this website or its booking notes. We do not advertise unverified compliance certifications.

A focused conversation

Your questions. A clear buying decision.