Thanks for calling Ace Dentist. I'm Liv. How can
I help?
Hi, Liv. I need to book an appointment for my
son. He's got a toothache he's been complaining
about.
And yeah, he just needs an appointment ASAP.
Is your son experiencing any swelling, uncontrolled
bleeding, trauma or trouble breathing or swallowing?
No, no, none of that. Just he's complaining about
his toothache is causing him a headache and things
of that nature.
I just want to get him checked out, make sure
it's nothing too serious.
Is this your son's first visit with us or has
he been to the practice before?
It will be his first time.
Thanks. May I have your son's full name and the
best phone number to reach you on?
His name is Malachi, Malachi Adams.
Best phone number to reach you on?
[Contact detail privacy beep]
Do you have a preference for a day or time for
the appointment? Morning, afternoon or any time?
I mean, it's pretty bad. He's been complaining.
Is there any slots for today?
Back in the evening, maybe.
There are no regular appointment slots left today,
but I do have some emergency slots tonight with
an emergency call out surcharge.
I can offer 9 .30, 10 in the evening or 10 .30.
Does any of those times work for you?
Yeah, we can do 9 .30. 9 .30 works.
Thanks. Is your email address available or would
you prefer not to provide it?
I prefer not to provide it. I don't think it's
necessary.
Confirm. I have booked a new urgent dental assessment
appointment for Malachi.
Malachi Adams on Tuesday, the 6th of October at
9 .30 in the evening with the emergency call out
surcharge.
[Contact detail privacy beep]
Is that all correct?
Yep, that's all right. Thank you.
The appointment is all set for Tuesday, the 6th
of October at 9 .30 in the evening.
The team has everything they need.
Thanks for calling Ace Dentists and I hope Malachi
feels better soon.