WEBVTT 00:00:00.000 --> 00:00:02.700 When a patient calls your practice, your team may 00:00:02.700 --> 00:00:05.367 already be helping someone at the desk, taking another 00:00:05.367 --> 00:00:07.133 call, or finishing for the evening. 00:00:07.633 --> 00:00:09.167 The patient still needs an answer. 00:00:09.467 --> 00:00:12.167 And an appointment inquiry can end before anyone has 00:00:12.167 --> 00:00:13.467 had a useful conversation. 00:00:14.167 --> 00:00:17.267 Flow Audit is an AI phone agent configured around 00:00:17.267 --> 00:00:17.833 your practice. 00:00:18.500 --> 00:00:21.033 In the recorded demonstration you'll see, it handles an 00:00:21.033 --> 00:00:24.233 appointment inquiry, offers available times, and creates a 00:00:24.233 --> 00:00:25.433 booking in a connected calendar. 00:00:26.567 --> 00:00:28.833 It supports your front desk with agreed call workflows 00:00:28.833 --> 00:00:29.800 and human handoffs. 00:00:30.300 --> 00:00:32.333 If that could help your practice, book a fifteen-minute 00:00:32.333 --> 00:00:32.867 walkthrough. 00:00:33.433 --> 00:00:35.800 We'll discuss your requirements, the investment, and whether 00:00:35.800 --> 00:00:36.900 you're ready to move forward. 00:00:37.367 --> 00:00:39.200 Start with your own call records. 00:00:39.833 --> 00:00:42.067 What happens during busy periods, at lunch, and after 00:00:42.067 --> 00:00:42.500 closing? 00:00:43.100 --> 00:00:45.400 How many callers are reached later, how many book, 00:00:45.400 --> 00:00:46.533 and how many attend? 00:00:46.967 --> 00:00:47.967 Those are different measures. 00:00:48.700 --> 00:00:50.967 A missed call is not automatically a lost patient. 00:00:51.533 --> 00:00:54.933 For illustration only, suppose five additional appointments were 00:00:54.933 --> 00:00:57.900 attended, each with an assumed gross value of one 00:00:57.900 --> 00:00:58.967 hundred and fifty dollars. 00:00:58.967 --> 00:01:01.500 That's seven hundred and fifty dollars in gross appointment 00:01:01.500 --> 00:01:03.100 value, before costs. 00:01:03.567 --> 00:01:06.567 These are hypothetical inputs, not Flow Audit's results or 00:01:06.567 --> 00:01:07.000 a forecast. 00:01:07.500 --> 00:01:10.733 Actual revenue depends on attendance, treatment, collection and 00:01:10.733 --> 00:01:11.800 your practice's circumstances. 00:01:12.667 --> 00:01:14.367 Use your own figures to judge the opportunity. 00:01:14.900 --> 00:01:17.533 Here's a recorded demonstration using Google Calendar. 00:01:18.267 --> 00:01:20.267 A new patient wants to register and arrange a 00:01:20.267 --> 00:01:21.100 checkup. 00:01:21.100 --> 00:01:24.367 Listen as the agent clarifies the request, offers appointment 00:01:24.367 --> 00:01:26.833 times, and confirms the selected booking. 00:01:27.367 --> 00:01:30.233 This recording includes short privacy beeps and edited 00:01:30.233 --> 00:01:31.433 demonstration labels. 00:01:32.000 --> 00:01:34.667 [Phone ringing] 00:01:37.167 --> 00:01:37.900 Thanks for 00:01:37.900 --> 00:01:39.167 [Privacy beep] 00:01:39.467 --> 00:01:41.567 I'm Liv, how can I help? 00:01:41.567 --> 00:01:44.367 Hiya, I just wanted to ring in and book an appointment. 00:01:46.933 --> 00:01:48.533 Thanks, can you please tell me 00:01:48.533 --> 00:01:50.733 if this is for you or someone else? 00:01:50.733 --> 00:01:52.567 It's for me, I'm new in the area, 00:01:52.567 --> 00:01:54.933 I want to register with the dentist 00:01:54.933 --> 00:01:56.533 and then get checked up as well. 00:01:59.133 --> 00:02:00.200 Got it, are you looking for 00:02:00.200 --> 00:02:02.067 a new patient check-up appointment? 00:02:02.067 --> 00:02:05.000 Also, do you have a day or time that suits you best? 00:02:05.000 --> 00:02:06.833 Ideally today, if we could do later on today, 00:02:06.833 --> 00:02:08.233 that'd be great and yeah, 00:02:08.233 --> 00:02:10.200 this would be a new patient check-up. 00:02:15.367 --> 00:02:17.533 The first available appointment this afternoon 00:02:17.533 --> 00:02:21.500 is at 2.30 or three in the afternoon or 3.30. 00:02:21.500 --> 00:02:22.967 Which one works for you? 00:02:22.967 --> 00:02:24.200 Can we do three o'clock? 00:02:27.333 --> 00:02:29.167 Thanks, may I have your full name 00:02:29.167 --> 00:02:31.567 and the best phone number to reach you on please? 00:02:31.567 --> 00:02:33.600 Yeah, my name is Tristan Adams 00:02:33.600 --> 00:02:36.600 and the best number to reach me on is this one. 00:02:36.800 --> 00:02:39.067 [Contact detail privacy beep] 00:02:39.500 --> 00:02:41.567 [Contact detail privacy beep] 00:02:48.533 --> 00:02:50.367 Your new patient check-up appointment 00:02:50.367 --> 00:02:53.233 is booked for Wednesday, the 7th of October 00:02:53.233 --> 00:02:55.033 at 3pm. 00:02:55.033 --> 00:02:56.767 The team has all your details 00:02:56.767 --> 00:02:58.400 and looks forward to seeing you then. 00:02:58.400 --> 00:03:00.067 Is there anything else I can help with? 00:03:00.067 --> 00:03:02.500 No, that would be all. Thank you. Bye-bye. 00:03:02.833 --> 00:03:05.167 You can see the appointment in the calendar and 00:03:05.167 --> 00:03:06.067 the recorded request. 00:03:06.767 --> 00:03:08.667 That's the workflow this example demonstrates. 00:03:09.467 --> 00:03:12.100 Your scheduling system, appointment types and forwarding 00:03:12.100 --> 00:03:13.867 arrangements still need checking. 00:03:14.467 --> 00:03:17.900 Compatibility is assessed and tested for your practice; it 00:03:17.900 --> 00:03:19.700 isn't a promise that every system connects. 00:03:20.333 --> 00:03:21.833 Some calls need different rules. 00:03:22.700 --> 00:03:25.267 In this second recorded example, the agent asks about 00:03:25.267 --> 00:03:27.600 warning signs, and the caller answers. 00:03:28.467 --> 00:03:30.500 Is your son experiencing any swelling, 00:03:30.500 --> 00:03:32.300 uncontrolled bleeding, trauma, 00:03:32.300 --> 00:03:34.167 or trouble breathing or swallowing? 00:03:35.700 --> 00:03:37.200 No, none of that. 00:03:37.200 --> 00:03:39.233 Just that he's complaining about his toothache, 00:03:39.233 --> 00:03:41.100 it’s causing him a headache and things of that nature. 00:03:41.100 --> 00:03:41.967 I just wanna get him checked out 00:03:41.967 --> 00:03:43.767 and make sure it's nothing too serious. 00:03:44.033 --> 00:03:47.200 That question is not evidence of a clinically validated 00:03:47.200 --> 00:03:49.867 triage service or a completed emergency handoff. 00:03:50.367 --> 00:03:53.367 Your practice approves escalation instructions and human handoffs 00:03:53.367 --> 00:03:54.167 before activation. 00:03:54.967 --> 00:03:57.633 The agent supports your team within agreed rules; it 00:03:57.633 --> 00:03:59.033 doesn't replace clinical judgment. 00:03:59.733 --> 00:04:03.100 Privacy, patient-data and security requirements must also be 00:04:03.100 --> 00:04:04.100 resolved for your setup. 00:04:04.500 --> 00:04:08.233 We confirm a deliverable scope, explain the investment and 00:04:08.233 --> 00:04:09.733 agree the implementation requirements. 00:04:10.633 --> 00:04:12.367 If those are clear and you're ready to proceed, 00:04:12.600 --> 00:04:14.967 an agreement and initial payment start configuration. 00:04:16.000 --> 00:04:18.167 We then configure the workflow, test it with your 00:04:18.167 --> 00:04:21.333 team, and activate forwarding only after your approval. 00:04:21.933 --> 00:04:25.500 Unresolved compatibility or review requirements are conditions to 00:04:25.500 --> 00:04:26.533 settle before proceeding. 00:04:27.133 --> 00:04:29.833 Book your fifteen-minute Flow Audit walkthrough. 00:04:30.367 --> 00:04:33.100 Bring the practice owner or someone authorized to purchase. 00:04:33.733 --> 00:04:36.200 You'll already have seen the demonstration, so the call 00:04:36.200 --> 00:04:39.967 focuses on your practice: the relevant workflow, requirements, 00:04:40.200 --> 00:04:41.100 scope and investment. 00:04:41.733 --> 00:04:43.733 If it's the right fit, we'll discuss getting your 00:04:43.733 --> 00:04:44.733 configuration started. 00:04:45.167 --> 00:04:47.467 For a larger group, we can identify the approvals 00:04:47.467 --> 00:04:48.767 and next decision needed. 00:04:49.300 --> 00:04:50.300 Book your walkthrough below.