WEBVTT

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Thanks for calling Ace Dentist. I'm Liv. How can

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I help?

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Hi, Liv. I need to book an appointment for my

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son. He's got a toothache he's been complaining

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about.

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And yeah, he just needs an appointment ASAP.

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Is your son experiencing any swelling, uncontrolled

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bleeding, trauma or trouble breathing or swallowing?

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No, no, none of that. Just he's complaining about

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his toothache is causing him a headache and things

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of that nature.

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I just want to get him checked out, make sure

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it's nothing too serious.

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Is this your son's first visit with us or has

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he been to the practice before?

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It will be his first time.

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Thanks. May I have your son's full name and the

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best phone number to reach you on?

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His name is Malachi, Malachi Adams.

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Best phone number to reach you on?

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[Contact detail privacy beep]

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Do you have a preference for a day or time for

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the appointment? Morning, afternoon or any time?

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I mean, it's pretty bad. He's been complaining.

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Is there any slots for today?

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Back in the evening, maybe.

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There are no regular appointment slots left today,

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but I do have some emergency slots tonight with

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an emergency call out surcharge.

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I can offer 9 .30, 10 in the evening or 10 .30.

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Does any of those times work for you?

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Yeah, we can do 9 .30. 9 .30 works.

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Thanks. Is your email address available or would

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you prefer not to provide it?

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I prefer not to provide it. I don't think it's

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necessary.

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Confirm. I have booked a new urgent dental assessment

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appointment for Malachi.

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Malachi Adams on Tuesday, the 6th of October at

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9 .30 in the evening with the emergency call out

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surcharge.

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[Contact detail privacy beep]

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Is that all correct?

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Yep, that's all right. Thank you.

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The appointment is all set for Tuesday, the 6th

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of October at 9 .30 in the evening.

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The team has everything they need.

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Thanks for calling Ace Dentists and I hope Malachi

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feels better soon.